Orders are usually processed within 1–3 business days.
Estimated delivery times:
• United Kingdom: 5–10 business days
• Europe: 7–14 business days
• International: 7–15 business days
You'll receive tracking information once your order has been dispatched where available.
From time to time, we offer free shipping promotions. Any available offers will be displayed on our website and at checkout.
Yes. Once your order has been dispatched, we'll send you a confirmation email containing your tracking details where available.
If you've just placed your order, please contact us as soon as possible at VeloroHome@outlook.com.
We'll do our best to help, but once an order has been processed or dispatched, we may be unable to make changes or cancel it.
We accept all major debit and credit cards, along with the payment methods available at checkout, including Shop Pay, Apple Pay and Google Pay where supported.
You may return eligible items within 30 days of receiving your order, provided they are unused and in their original condition.
For full details, please visit our Shipping & Returns page.
Please email VeloroHome@outlook.com within 7 days of delivery and include:
• Your order number
• A description of the issue
• Clear photographs of the item and packaging
We'll work quickly to resolve the issue.
Yes. We currently ship to a range of international destinations. Shipping options and delivery estimates are shown during checkout.
Please contact us immediately at VeloroHome@outlook.com.
If your order hasn't been processed yet, we'll do our best to update your delivery address.
Yes. All payments are processed securely through Shopify's encrypted checkout, helping to keep your personal and payment information protected.
Yes. After placing your order, you'll receive an order confirmation email, followed by a dispatch confirmation once your order has been shipped.