SHIPPING & RETURNS

Everything You Need to Know

We're committed to making your shopping experience as simple and enjoyable as possible, from placing your order to delivery and returns.

Shipping

Processing Time
Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Times

  • United Kingdom: 5–10 business days
  • Europe: 7–14 business days
  • International: 7–15 business days

Shipping Costs
Shipping costs are calculated at checkout based on your location and selected delivery method.

Order Tracking
Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.

Returns

We want you to shop with confidence.

If you're not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.

Items must:

  • Be unused
  • Be in their original condition
  • Be returned in their original packaging where possible

Damaged or Incorrect Orders

If your item arrives damaged, faulty or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

We'll work quickly to provide a suitable solution.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Exchanges

We do not currently offer direct exchanges.

If you'd like a different item, simply return your original purchase (if eligible) and place a new order.

NEED HELP?

We're Here to Help

If you have any questions about shipping, returns or your order, our team is always happy to assist.

VeloroHome@outlook.com

Frequently Asked Questions

Shipping costs vary based on your location and selected delivery method. All costs are calculated at checkout before you complete your purchase.

If your order hasn't been dispatched yet, please contact us immediately and we'll do our best to update your delivery address.

You can return eligible items within 30 days of receiving your order, provided they are unused and in their original condition.

Once we receive and inspect your return, refunds are typically processed within 5–10 business days to your original payment method.

Yes, we ship to many countries worldwide. Delivery times and costs vary by location and are shown at checkout.