Terms of service

Terms & Conditions

Last Updated: 1 July 2026

Welcome to Veloro Home. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. About Us

Veloro Home is an online retailer offering home accessories, coffee station essentials and home organisation products.

2. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an email confirming that we have received your order. This email does not constitute acceptance of your order. Your order is accepted once it has been processed and dispatched.

We reserve the right to refuse or cancel any order where necessary, including in cases of pricing errors, suspected fraud or product unavailability.

3. Pricing

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

We make every effort to ensure prices are accurate. If a pricing error occurs, we reserve the right to cancel the order and issue a full refund where applicable.

4. Payment

We accept secure payments through the payment methods displayed during checkout.

Payment must be received before your order is dispatched.

5. Shipping & Delivery

Delivery times provided on our website are estimates only and may vary depending on your location and external factors beyond our control.

While we aim to dispatch and deliver orders promptly, we cannot guarantee delivery dates.

6. Returns & Refunds

If you are not completely satisfied with your purchase, you may return eligible items in accordance with our Returns Policy.

Returned items must be unused, in their original condition and returned within the stated return period.

Refunds will be processed once returned goods have been received and inspected.

7. Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible with your order number and photographs where appropriate so we can resolve the issue promptly.

8. Product Information

We make every effort to ensure product descriptions, specifications and images are accurate.

Colours may vary slightly due to individual screen settings.

Product dimensions should be checked before purchase.

9. Intellectual Property

All content on this website, including text, graphics, logos, photographs and designs, is the property of Veloro Home or its licensors and may not be copied, reproduced or distributed without prior written permission.

10. Website Use

You agree not to misuse this website or attempt to interfere with its operation.

Any unlawful activity may result in restricted access and further action where appropriate.

11. Limitation of Liability

To the fullest extent permitted by law, Veloro Home shall not be liable for any indirect, incidental or consequential loss arising from the use of our website or products.

Nothing in these Terms & Conditions excludes liability where it cannot legally be excluded under UK law.